General Services

Waimānalo Health Center (WHC) is a federally qualified community health center. Our community members shape the development of the health center and its programs and services. WHC is your health center. We offer a network of comprehensive health services that includes:

• Family Medicine (Kalo & ‘Ulu)
• Pediatrics (Maile)
• Dental Services (Kī)
• Vision Services (Noni)
• Behavioral Health Services (Kukui)
• Support Services

Eligibility

WHC welcomes all community members to utilize our programs and services regardless of ability to pay. Uninsured patients are not turned away simply because they may have difficulty paying for their care.

As your patient centered health care home, we promise to:

• Serve all patients regardless of ability to pay
• Provide a discounted/sliding fee schedule based on family size and income
• Not deny services based on race, color, sex, national origin, age, disability, religion, sexual orientation, or gender identity
• Accept insurance including: Medicaid, Medicare, public and private health insurance

Health Care Service	Accepted Insurance
Family Medicine, Pediatrics, Behavioral Health	HMSA, HMSA Quest, AlohaCare, UHA, HMA, Tricare, Medicaid, Medicare
Dental	HDS, HMSA, HMAA, Aetna, Metlife, Cigna, Delta Dental, and Hawaii Medicaid (other insurances can be filed as a courtesy upon payment in full)
Vision	VSP, HMSA, HMSA QUEST, ALOHA CARE, MEDICAID, UHA, HMA, HMAA and OHANA. We accept HUMANA and AARP for diabetic eye exams only.

 

What if I don’t have medical insurance? (Get information in ILOCANO | TAGALOG | CHUUKESE)

We’re here to help. One of our eligibility counselors can help you apply for MedQuest, Hawai‘i’s Medicaid managed care program. If you are not eligible for MedQuest, you may be eligible for our Sliding Fee Scale discount which allows you to pay a smaller fee for health care services. To apply for our Sliding Fee Scale or MedQuest, please bring these documents to your first appointment:

• Photo ID (valid State ID, driver’s license, passport, green card)
• Proof of Residency (pre-printed mail addressed to you – utility bill, cable bill, etc.)
• Income Verification (three most recent pay stubs, tax return, unemployment registration, proof of Department of Human Services benefits, proof of Temporary Assistance for Needy Families)

What if I need prescription medicine and I don’t have insurance?

Your provider and health care team will work with you to meet your medication needs as WHC’s Sliding Fee Scale does not cover medication. WHC participates in the 340B Prescription Discount Program which allows uninsured patients to get certain prescription medication at discounted rates. Your health care team may also assist you with patient assistance programs through pharmaceutical companies. There are eligibility requirements for these programs. WHC also maintains a limited supply of donated prescription medications.

Good Faith Estimate

Don’t have insurance or are not using insurance? 
You have the right to a Good Faith Estimate explaining how much your medical care will cost. For more information, visit waimanalohealth.org/good-faith-estimate